Pracovní náplň
A global leader in IT services is looking for new members of their German technical support team, in a project related to the German energy industry.
Help investigate issues relating to problem management and provide support to users in a modern international office in the centre of Brno!
In this role, you will:
- Provide high-quality technical support to users
- Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
-Escalate an incident or troubleshoot tickets according to the company escalation
The successful candidate should be a goal-driven and enthusiastic team player, with excellent communication skills and a proven problem-solver.
Požadujeme
- Fluent English and German
- Good communication skills and a team player
- Previous experience in technical support, IT or customer service
- Able to work shifts
Nabízíme
- Monthly performance benefits
- 30% premium on nightshift hours
- Meal vouchers
- Multisport card
- Makro card
- 5 weeks holiday
- Language courses
- Excellent training opportunities