Pracovní místo ( Technical Support with German ) již není aktuální, zadavatel tuto pozici obsadil, nebo si nepřeje tuto pracovní nabídku dále zobrazovat.
Pracovní náplň
A global leader in IT services is looking for new members of their German technical support team, in a project related to the German energy industry.
Help investigate issues relating to problem management and provide support to users in a modern international office in the centre of Brno!
In this role, you will:
- Provide high-quality technical support to users
- Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
-Escalate an incident or troubleshoot tickets according to the company escalation
The successful candidate should be a goal-driven and enthusiastic team player, with excellent communication skills and a proven problem-solver.