Pracovní místo ( IT Helpdesk with German ) již není aktuální, zadavatel tuto pozici obsadil, nebo si nepřeje tuto pracovní nabídku dále zobrazovat.
Pracovní náplň
Are you fluent in German and would you like to start your carreer in technology?
A global leader in IT services is looking for a new member to be part of a international helpdesk department.
Work on an exiting project as a part of multinational team in modern offices in the centre of Brno!
What you will be working on:
- Provide high-quality 1st line support to users
- Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
-Escalate an incident or troubleshoot tickets according to the company escalation