Pracovní náplň
Do you have analytical skills?
Do you like solving complex problems and delivering innovative solutions based on the data analysis?
If yes, we are looking forward to your CV!
Job tasks:
- monitoring of service levels (recruitment support department) and site performance
- delivering root cause analysis to identify misses in SLA’s through deep dives of data
- ensure effective management of the incoming and outbound phone, chat, text and email volume
- fix the issues impacting candidates experience in real time
- plan, implement/improve the new/existing processes & tools with a focus on standardization and automation of real time management processes
- communication with vendor partners
- reporting
The contract is for 6 month with possibility of prolongation
Start - asap
Location: Prague
Salary: 37 000 - 38 000 CZK/m
Požadujeme
- Fluent English
- MS Excel advanced skills (macro, etc.), coding VBA & SQL, Python will be a great advantage
- Analytical thinking
- Workforce management or planning experience
- Previous experience in customer service support operations or similar
- Pro-active and communicative personality
- Strong attention to detail
- Stakeholder management
Nabízíme
- home office
- 5 weeks of paid holiday
- Meal vouchers
- Multisport card
- Continued learning and development
- Teambuilding activities
- Dog friendly office