Pracovní místo ( SERVICE PERFORMANCE ANALYST, 37-38 000 CZK/m ) již není aktuální, zadavatel tuto pozici obsadil, nebo si nepřeje tuto pracovní nabídku dále zobrazovat.
Pracovní náplň
Do you have analytical skills?
Do you like solving complex problems and delivering innovative solutions based on the data analysis?
If yes, we are looking forward to your CV!
Job tasks:
- monitoring of service levels (recruitment support department) and site performance
- delivering root cause analysis to identify misses in SLA’s through deep dives of data
- ensure effective management of the incoming and outbound phone, chat, text and email volume
- fix the issues impacting candidates experience in real time
- plan, implement/improve the new/existing processes & tools with a focus on standardization and automation of real time management processes
- communication with vendor partners
- reporting
The contract is for 6 month with possibility of prolongation
Start - asap
Location: Prague
Salary: 37 000 - 38 000 CZK/m