Pracovní náplň
Can you speak fluent German and English?
Are you interested in the IT field?
Would you like to be a part of a successful company based in Prague?
If so, this might be the right job opportunity for you!
As an IT Service Desk Analyst, your daily responsibilities will be:
- Communication via phone and e-mail with customers/colleagues from Asian countries
- Providing support to IT incidents and requests (solving, analyzing, evaluating) and informing users about the resolutions
- Forwarding the completed IT requests to the 2nd level of IT support
- Updating data into the database
- Working with IT service Desk tools on a daily basis
- Cooperating with other departments and colleagues
Požadujeme
- Min. High School Education
- Strong command of German (C1) and English (B2)
- Interest in the IT field
- Great communication skills
- Analytical mind
- Previous experience in IT support is nice to have
- Open to learning new things
Nabízíme
* 25 vacation days
* 13th salary
* Meal vouchers 130 CZK fully paid
* Sodexo/Pluxee
* Paid IT courses during working hours
* Company events for employees and their family
Fully paid:
* Goethe Institut courses
* CAE courses
* Cervantes courses