Pracovní náplň
Do you have experience wtih complex B2B customer support and order management?
Then this might be a perfect opportunity for you! Apply now, and our team will contact you.
What will be your key responsibilities?
- Processing customer orders
- Opening and managing customer accounts in the CRM system
- Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
- Handling customer complaints and providing appropriate solutions
- Communicating with customers by phone and email in French and English
Požadujeme
What do you need?
- Experience in customer service and order management
- Advanced level of spoken and written French (C2) and English (C1)
- Previous experience with CRM systems like Oracle is great advantage
- Familiarity with MS Office tools (mainly Excel and Outlook)
- Strong communication skills and problem solving skills
- Ability to work in a team
Nabízíme
- 5 weeks of holiday
- Occasional work from Home
- Contribution to life insurance and retirement plan
- Discounts for company products
- Meal allowance
- Multisport card
- Cafeteria
- Complex training program