Pracovní náplň
kontakt: Marie Bílková, e-mail: marie.bilkova@global.ntt
upřesňující informace:
" Understand the client's operations, monitor and track their support needs and service requests, troubleshoot issues and identify opportunities to improve availability
" Provide the highest level of technical knowledge, support, and services to the client
" Take accountability for the overall technical responsibility for a proposed services solution and work closely with the service operations team in service delivery
" Identify new opportunities based on technical understanding of the client's needs
" Share insights of the client's environment with the Client Manager, Client Success Manager and/ or Service Architect and contribute to upselling
" Improve mean-time-to-repair, aid future downtime avoidance, and get support to help extract the maximum value out of the client's covered assets
" Improve overall service performance through reduction in incident volume and incident resolution time
" Lead and ensure root cause analysis of the problem is performed and documented in the problem ticket
" Analyze the impact of technical changes made to the client's environment
" Schedule and chair the monthly technical review with the client
zaměstnanecké výhody:
5 týdnů dovolené
3 tzv. Sick Days ročně
Nadstandardní zdravotní péče (po zkušební době)
Poukázky na stravování + benefity café (Edenred)
Kompenzace mzdy v době nemoci až 21 dnů ročně
Občerstvení (káva, čaj, voda) na pracovišti zdarma