Pracovní náplň
kontakt: Anna Mazurová, e-mail: anna.mazurova@global.ntt
MVP: Milevská 2095/5 Krč, 14000 Praha 4
Zkušenost s technickým supportem (sítě/servery), orientace na zákazníka, aktivní znalost Angličtiny.Level 3 support with the main focus on Networking technologies, resolving incidents Monitoring of the ticketing system and ticket handling to achieve and exceed SLA/OLA Advance trouble shooting supporting Networking Technologies Knowledge transfer to L1 and L2 engineers. Assisting Level 1 and 2 Engineering teams with escalation support On call duties Requirements: Working experience from technical support (network technologies/servers), strong customer and service orientation, active level of English
zaměstnanecké výhody: