Pracovní místo ( IT Helpdesk with French ) již není aktuální, zadavatel tuto pozici obsadil, nebo si nepřeje tuto pracovní nabídku dále zobrazovat.
Pracovní náplň
Do you have an interest in technology and love learning new skills?
A global leader in IT services is looking for both junior and senior candidates to join their team!
Help investigate issues relating to problem management and provide support to users in a modern international office in the centre of Brno!
In this role, you will:
- Provide high-quality 1st line support to users
- Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
-Escalate an incident or troubleshoot tickets according to the company escalation procedure
The successful candidate should be a goal-driven and enthusiastic team player, with excellent communication skills and a proven problem-solver. If this is you, we'd love for you to apply today.