- Provide technical support for clients – voice and chat support (in English only)
- Resolution of various issues
- Cooperation with technical departments on advanced issues
- Educating customers
- Providing detailed information regarding products and services in professional manner
- Meet desired KPIs given for the role
- No sales activities required or included
- Fluency in English languge is a must (B2 level for chat support, C1 for phone support)
- Open-minded approach towards technology (if you know how to use your smartphone, you should be just fine)
- Company contribution to pension fund or lifestyle purchases (e.g. gym/wellness)
- Meal vouchers and beverage discounts
- Sickness compensation plan
- Private medical program
- Company risk & life Insurance policy
- 25 days of holidays
- Tech lab training environment
- On-site parking
Are you interested in this position? Please fill in the contact form or send us your CV both in English and Czech language with the ref. number in the subject of your application.
If you have had an interview in Grafton already, please contact your consultant directly via e-mail.
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