Pracovní místo ( Customer Care specialist with Hungarian ) již není aktuální, zadavatel tuto pozici obsadil, nebo si nepřeje tuto pracovní nabídku dále zobrazovat.
Pracovní náplň
A global leader in business process outsourcing, this company specializes in customer experience outsourcing with other services ranging from sales to payment management to marketing. This company’s branches are present across 25 countries worldwide, and it has over 250 business partners. By investing in their partners and employees, this company passionately focuses on evolving the consumer experience.
We are looking for someone to work in the customer support team to start to work within their customer support team.
The role requires a high degree of customer service and you must be able to give clear and concise technical instructions over the phone and sometimes by email. To begin with you will be assisting with level one technical support, which mainly involves trouble shooting, before moving on to more advanced areas within the support team. This is a fun and vibrant department to work in!
Full training will be given.
Main Responsibilities:
- Act as a contact person for customers daily bases
- Preparing and contributing to reports
- Managing your own customer service cases from inception to resolution
Assisting the supervisor with adhoc duties and customer requests
- Participate in outbound calling under supervision
- Provide product oriented support
- Managing high volumes of inbound customer service calls
- Accurately and concisely document customer feedback and any troubleshooting completed during the call