Pracovní místo ( IT Helpdesk with French/German/Danish ) již není aktuální, zadavatel tuto pozici obsadil, nebo si nepřeje tuto pracovní nabídku dále zobrazovat.
A global leader in IT services is looking for talented French, German and Danish speakers for IT helpdesk roles in the centre of Brno.
In this role, you will:
- Provide high-quality 1st line support to users
- Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner
-Escalate an incident or troubleshoot tickets according to the company escalation
Successful candidates should be goal-driven and enthusiastic team players, with excellent communication skills and a proven problem-solver.
This is ideally suited to candidates who enjoy working in a multicultural environment, and features excellent opportunities for career development and personal growth.