Customer Support Manager

  • Praha

Pracovní místo ( Customer Support Manager ) již není aktuální, zadavatel tuto pozici obsadil, nebo si nepřeje tuto pracovní nabídku dále zobrazovat.

Pracovní náplň

Místo výkonu práce: Bucharova č.p. 2817/11
Kontakt: Lenárth Matěj, e-mail: matej.lenarth@sap.com

As a people manager, you are responsible for supporting the success of not only your direct reports, but the success of all employees within the larger team you are a part by helping to identify development opportunities and supporting team members to achieve their goals. You are expected to know about the members of your extended team and share insights with your peer managers. Look for opportunities to coach and recognize employees directly and provide just-in-time feedback so that employees can reflect on your input immediately.

Responsibilities and Tasks:
o Mentor, train, and provide for the professional development of team members through the performance management process and coaching techniques
o Track established Customer Support metrics, such as schedule adherence and customer satisfaction goals, and ensure goals are achieved
o The Customer Support Manager is responsible for addressing all instances with team members in a timely manner when goals are not met
o Advise and coach team members on how to address complex customer requests
o Responsible for follow-up activities with external customers regarding quality concerns and escalations
o Use information from quality monitoring to provide feedback to team members
o Manage assigned projects and tasks that help to improve the quality of the customer support organization
o Develop strong working relationships with cross-functional teams across the SAP group
o Conduct all customer interactions in a manner that presen

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Pomocníci v kuchyni

JILI GROUP s.r.o.

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