Pracovní místo ( Customer Support Senior Manager ) již není aktuální, zadavatel tuto pozici obsadil, nebo si nepřeje tuto pracovní nabídku dále zobrazovat.
Pracovní náplň
kontakt emailem
Key Responsibilities & Tasks
1) Operational Leadership
o Globally accountable for customer experience, responsiveness, and resource productivity within preferred care programs
o Drives attainment of regional KPIs, especially SLA, productivity, and knowledge targets
o Ensures consistent process compliance across region for preferred care
o Acts as Liaison to Customer Support within region
2) Strategy
o Design and implement a vision for Customer Support to help improve customer experience and adoption within the region
o Initiates and leads projects with impact beyond own regional area
3) Collaboration
o Builds and maintains strategic direction and alignment with Customer Support leaders across all regions
o Builds and maintains alignment with leaders within Customer Value Organization to drive positive customer outcomes.
o Leads or supports regional initiatives that improve the customer experience and/or goals of SAP Ariba and Customer Support.
4) People Leadership
o Owns people management system within the region, including goals and development plans for all employees.
o Develop managers into next-level leaders and build management bench
o Owns people strategy within preferred care to improve employee engagement and tenure
Experience & Language Requirements
Work Experience
Functional and Technology Experience
General, 5 of experience in customer leadership within SAP Ariba
Demonstrated customer-focused experience, including on-site customer management
Ability to drive execution within area of responsibility and experience in aligning cross-to