Pracovní místo ( IT Technical Specialist with English and other language ) již není aktuální, zadavatel tuto pozici obsadil, nebo si nepřeje tuto pracovní nabídku dále zobrazovat.
Pracovní náplň
Interested in IT? Join our international team of the company that has offices in 220 countires all over the world!
Responsibilities include:
* Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application
* Providing onsite and remote assistance to users (internal colleagues) related to IT issues/requests, analyzing and evaluating these requests (if necessary forward them to 2nd level of IT support)
* Answering incoming support requests and resolving help desk tickets received via our ticketing system
* Providing timely resolution of end user problems
* Supporting corporate and contacting internal colleagues when required to do so
* Suggesting process improvements to the supervisor when needed