Pracovní místo ( IT Technical Specialist with English, Portuguese and Spanish ) již není aktuální, zadavatel tuto pozici obsadil, nebo si nepřeje tuto pracovní nabídku dále zobrazovat.
Pracovní náplň
Interested in IT? Join our international team of the company that has offices in 220 countires all over the world!
Responsibilities include:
* Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application
* Provide onsite and remote assistance to users (internal colleagues) related to IT issues/requests, analyse and evaluate these requests (if necessary forward them to 2nd level of IT support)
* Answers incoming support requests and resolve help desk tickets received via our ticketing system
* Provide timely resolution of end user problems
* Provide support to corporate and contacts internal colleagues when required to do so
* Suggest process improvements to the supervisor when needed