Pracovní místo ( SLA & REPORTING PROFESSIONAL ) již není aktuální, zadavatel tuto pozici obsadil, nebo si nepřeje tuto pracovní nabídku dále zobrazovat.
Pracovní náplň
If you know what SLA, OLA or KPI mean and would like to apply your knowledge in an established international SSC, there's a new opportunity newly opened for you.
As an SLA & REPORTING PROFESSIONAL, you would be responsible for:
- Developing and maintaining CSS Europe reporting structures
- Defining and maintaining SLAs, OLAs, KPIs, and stats definition documents, as well as working instructions for all processes
- Understanding the processes, services, policies and internal controls related to analyzed data
- Globally aligning and updating of SLAs, OLAs, KPIs & stats definitions and metrics
- Preparing sub/regional monthly reporting packs, including trending analysis
- Data mining, sampling, testing and analysis
- Preparing HR & finance analyses and packs for supported countries, e.g. AP/AR analysis
- Interacting with department leads to determine reasons for trends and one-off movements
- Providing functional help and advice to CSS colleagues Maintaining data gathering questionnaires (e.g. Survey Monkey) and expanding usage into all functional areas as applicable
- Ad-hoc reporting
- Planning and managing SLA reporting transitions