Customer Service Manager

Pracovní místo ( Customer Service Manager ) již není aktuální, zadavatel tuto pozici obsadil, nebo si nepřeje tuto pracovní nabídku dále zobrazovat.

Pracovní náplň

Car-sharing company is looking for Customer Service manager for Prague region.


You will be responsible for:

- contact center teams (in-house and outsource) providing ongoing customer service
- planning activities and forecasting for team
- managing the day to day performance of the Contact Centre Operations to deliver a best in class service,
- responsible for meeting or exceeding all KPIs and within budget
- setting the strategy for the development of the contact centers
- leading and coordinating the contact center management team at all levels to create motivated and engaged colleagues
- supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints;
- responsible for the recruitment, training, induction and coaching strategy

Podobné nabídky

Zedníci

DREDGER s.r.o.

  • Karlovy Vary
  • Plný úvazek
  • Inzerováno déle jak měsíc

Podobné nabídky

Zedníci

DREDGER s.r.o.

  • Karlovy Vary
  • Plný úvazek
  • Inzerováno déle jak měsíc
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